Thank you for choosing Fairybaby as your shopping partner. We strive to provide high-quality products and excellent customer service. If you have any questions or need assistance, please contact our customer support team at support@fairybaby.com. The following are our warranty terms and conditions for the Fairybaby website:

Warranty Policy for Safety Gates Category:

  • 24-month limited warranty from the date of purchase.
  • Free repair service for manufacturing defects.
  • Contact support@fairybaby.com with your purchase receipt for warranty requests.
  • We aim to complete repairs promptly.

Return Policy for Other Categories:

  • 30-day free return policy, excluding Safety Gates category.
  • Contact us within 30 days for returns or refunds.
  • Unused product in original packaging required.
  • Contact support@fairybaby.com for return instructions.

Please note:

  • These terms apply to Fairybaby website purchases.
  • For products purchased through other channels, provide your purchase receipt for basic consultation services.

For more information or questions about warranty or returns, please email support@fairybaby.com. We are dedicated to providing support and ensuring a pleasant shopping experience.