Usually, just pick a range that covers the width of your doorway. The gate bolts can extend to fit anywhere within that range.
If you want extra help, feel free to send us a photo of your doorway along with the measurements of the top and bottom widths. We’ll gladly recommend the best size for you.

You can find our detailed installation guide at the bottom of our homepage. We also have step-by-step installation videos on the product page.
If you still need help after watching them, please contact our customer service online or email us directly at support@fairybaby.com. We’re here to assist and will respond as quickly as possible.

Installation usually takes about 15 minutes.
We include clear instructions with every package, and most customers find it very easy to set up.
Plus, we send follow-up emails after purchase to make sure everything goes smoothly. We rarely receive installation questions, so you’re in good hands!

If your stairs have one banister post and one wall, or two banister posts, please email us a photo of your stairwell at support@fairybaby.com.
We’ll recommend the correct Y spindle rod for your setup—free of charge. This solution fits 99% of wide stairway configurations, ensuring a secure fit.

Toddlers aged 0-24 months generally can’t open the gate mechanism.
We’ve sold over 1,000,000 units worldwild and we rarely receive reports of young toddlers opening it, as long as it’s installed correctly. Proper installation is key to keeping your little one safe.

Just leave us your opening’s width and the name of the gate model you’re interested in here. We’ll get back to you with a custom recommendation soon.

No, the spacing between the round bars is narrow enough to prevent puppies and cats from slipping through.

We generally don’t recommend outdoor use because exposure to rain and humidity can cause rust over time.
But some customers have installed gates outdoors successfully, depending on their local climate.
Please consider your environment carefully before purchasing for outdoor use.

The average delivery time is 3-8 working days, please check the shipping policy for details:（Shipping Policy）

Our warehouses are located in: Rancho Cucamonga CA US, CN, AU, CA, UK, JP etc) will match the nearest warehouse for delivery according to the user's delivery address.

Enjoy free shipping on all Fairybaby orders over $69! We ship using trusted carriers like FedEx, UPS and USPS to ensure fast and reliable delivery.

If your tracking hasn't been updated in a while, or it shows that the package was delivered but you haven't received it, please try contacting the shipping carrier (FedEx or UPS) first to check the delivery status.

If you're unable to get an update from the carrier, feel free to reach out to our customer service team. You can contact us through our live chat or by emailing support@fairybaby.com.

We’ll be happy to help track your package and follow up with the carrier on your behalf.

We accept the following payment methods:

Staging: Shop Pay, Klarna
Wallet: Paypal, Apple Pay, Google Pay
Credit card: Visa, Mastercard, American Express, UnionPay, Discover, Bancontact, iDEAL

Don’t worry.we’re happy to help! we’ll get back to you within 24 hours on business days. Thank you for your patience! Could you please let us know the reason for your cancellation? Your feedback helps us improve.

We’re sorry to hear that! Please contact us right away via live chat or email at support@fairybaby.com. We’ll resolve the issue as quickly as possible to make things right.

No problem!

If your order hasn’t shipped yet: We’ll cancel it free of charge.

If your order has already shipped: You can still cancel, but return shipping and related costs will be the customer’s responsibility.

Feel free to contact us at support@fairybaby.com, and we’ll guide you through the process.